Shipping policy

Last Updated: 10/24/25

Thank you for supporting handmade art! Every piece in the Jen Taylor Textured Art is crafted with care, packaged with intention, and shipped from my home studio to yours.

1. Processing Times

Each canvas is made to order to ensure the highest quality.

Original artwork: Ships within 5–10 business days after purchase.
Custom commissions: Please allow 2–3 weeks for creation before shipping (you’ll receive progress updates by email).
Prints or smaller items: Usually ship within 3–5 business days.
The Calm Creative Club will ship out between the 1st and 10th of every month.

If your order includes both ready-to-ship and made-to-order items, they may ship separately so you can receive part of your order sooner.

2. Shipping Rates & Delivery

All orders are shipped from [your city/state].

U.S. Shipping: Calculated at checkout based on weight and location.
International Shipping: Available to select countries. Rates and delivery times are calculated at checkout.
Customs fees or import duties (if applicable) are the responsibility of the customer.

You’ll receive a tracking number by email once your order has shipped.

3. Packaging & Protection

Every canvas is carefully packaged to ensure safe delivery.

Small and medium canvases are wrapped in tissue and bubble wrap, then boxed securely.
Larger pieces are professionally packaged and reinforced for protection during transit.
We use recyclable or compostable packaging materials whenever possible.

4. Delivery Issues

Please double-check your shipping address before completing your order.

We are not responsible for lost packages due to incorrect addresses provided at checkout.
If your package is delayed, marked as delivered but not received, or arrives damaged, please email jenlaurentaylor@gmail.com within 7 days of delivery. Include your order number and photos (if applicable).
We’ll work with you to resolve the issue through replacement, store credit, or insurance claim (depending on the situation).

5. Local Pickup

If you’re local to New Orleans, LA you may select Local Pickup at checkout.
You’ll receive an email when your artwork is ready and instructions for pickup scheduling.

6. Returns & Exchanges

Because each artwork is handmade and often one-of-a-kind, all sales are final.
We do not accept returns or exchanges unless the item arrives damaged or defective.

If your artwork is damaged in transit, please reach out within 7 days of delivery with clear photos of the damage and packaging so we can make it right.

7. Questions

If you have any questions about shipping, delivery timelines, or packaging, please reach out anytime at:
📧 jenlaurentaylor@gmail.com
🌐 jenlaurentaylor.com

✨ Every package is sent with gratitude — from my hands to your home.
Your support helps keep creativity blooming and art made with heart. 💛